Shipping policy
Shipping Policy
Thank you for shopping with Virellees. We’re committed to making your shopping experience simple, reliable, and stress-free.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
Please review our shipping rates, processing times, and estimated delivery times below.
SHIPPING RATES
We currently offer Standard Shipping for all eligible orders.
Standard Shipping:
Orders under $69.99 — $4.99
Orders $69.99 or more — FREE SHIPPING
The applicable shipping rate will be automatically calculated and displayed at checkout.
PROCESSING TIMES
Please allow approximately 2–3 business days for your order to be processed before shipment.
During this time, your order is confirmed, prepared, packaged, and handed over to the shipping carrier.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing time is separate from shipping/transit time.
ESTIMATED DELIVERY TIMES
After your order has been processed and shipped, Standard Shipping typically takes approximately 7–14 business days.
Estimated timeline:
Order Processing: 2–3 Business Days
Shipping: 7–14 Business Days
Delivery times are estimates and may vary depending on the destination, local carrier operations, customs processing, public holidays, weather conditions, seasonal demand, and other circumstances outside our reasonable control.
Business days generally refer to Monday through Friday, excluding public holidays.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email with a tracking number or tracking link.
Please allow 1–3 business days for tracking information to begin updating after shipment, as carriers may need time to scan and register the package in their system.
If your order contains multiple products, items may occasionally be shipped separately from different fulfillment locations.
In this case, your order may arrive in more than one package, and you may receive separate tracking information for each shipment.
SHIPPING DELAYS
We work with our logistics partners to deliver orders within the estimated delivery window. However, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
Severe weather or natural disasters
Public holidays
Customs inspections or clearance delays
Carrier disruptions
High seasonal shipping volumes
Remote delivery locations
Transportation or logistics disruptions
For this reason, estimated delivery dates cannot be guaranteed.
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact our customer service team with your order number and we will be happy to assist you.
CAN I CANCEL OR CHANGE MY ORDER?
If you need to cancel your order or change your shipping information, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request if the order has not yet been processed or shipped.
Orders are generally processed within 2–3 business days.
Once an order has been processed, packaged, or shipped, we may no longer be able to cancel it or modify the shipping address.
If your order has already shipped, please refer to our Return & Refund Policy for information regarding eligible returns.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Please carefully review your shipping information before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address, including where applicable:
Full name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Valid contact information
If you notice an incorrect or incomplete address after placing your order, please contact us immediately with your order number and corrected shipping information.
We will make reasonable efforts to update the address if your order has not yet been processed or shipped.
Once the package has been shipped, we cannot guarantee that the delivery address can be changed or redirected.
Virellees is not responsible for delivery failures, delays, returned packages, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request reshipment.
FAILED DELIVERY OR UNCLAIMED PACKAGES
Customers are responsible for monitoring their tracking information and ensuring that packages can be received at the shipping address provided.
If a carrier is unable to complete delivery due to:
An incorrect or incomplete address
Repeated unsuccessful delivery attempts
Failure to collect a package
Refusal of delivery
the package may be returned to the sender.
If this occurs, please contact us so we can review the available options.
Additional shipping charges may apply if the customer requests that the order be shipped again.
MY PACKAGE SHOWS “DELIVERED” BUT I CAN'T FIND IT
If your tracking information shows that the package has been delivered but you cannot locate it, we recommend that you:
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Check around your property, mailbox, porch, garage, or other safe delivery locations.
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Ask household members or neighbors whether they accepted the package.
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Check for a delivery notice from the carrier.
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Contact the local delivery carrier using your tracking number.
If you are still unable to locate your package, please contact us and we will assist you in reviewing the available tracking information.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:
Your order number
A brief description of the issue
Clear photos or videos showing the product and the problem
Photos of the shipping package when relevant
Once we receive and review the information, we will work with you to provide an appropriate solution, which may include a replacement, exchange, partial refund, or full refund, depending on the circumstances.
Please do not discard the product or original packaging before contacting us, as additional information may be required to process your claim.
For more information, please review our Return & Refund Policy.
INTERNATIONAL SHIPPING, TAXES & CUSTOMS
International orders may be subject to import taxes, customs duties, VAT, handling fees, or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be the responsibility of the recipient.
Customs regulations and charges vary by country, and Virellees does not control or determine these fees.
Customs inspections or clearance procedures may also occasionally delay delivery.
Customers are responsible for complying with applicable import requirements in their destination country.
MULTIPLE-PACKAGE ORDERS
Some orders may contain products fulfilled from different warehouses or fulfillment locations.
As a result, items from the same order may:
Be shipped separately
Have different tracking numbers
Arrive on different days
This is normal and does not mean that any part of your order is missing.
If only part of your order has arrived, please check your shipping confirmation emails for additional tracking information before contacting us.
ADDITIONAL SHIPPING INFORMATION
Please keep the following in mind:
Business days are generally Monday through Friday, excluding public holidays.
Delivery estimates begin after the order has been processed and shipped.
Tracking information may take 1–3 business days to update after shipment.
Multiple products may occasionally arrive in separate packages.
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.
NEED HELP?
If you have any questions about your order, shipping status, or tracking information, please contact our Support Center.
When contacting us, please include your order number so we can assist you more efficiently.
We aim to respond to customer inquiries as quickly as possible.