Terms of service

TERMS & CONDITIONS

OVERVIEW

This website is operated by Virellees. Throughout the site, the terms “we,” “us,” and “our” refer to Virellees.

Virellees provides this website, including all information, products, tools, and services available through the site, conditioned upon your acceptance of these Terms & Conditions and all related policies referenced herein.

By visiting our website, creating an account, or purchasing a product from us, you agree to be bound by these Terms & Conditions (“Terms”), including any additional terms and policies referenced or linked on this website.

These Terms apply to all users of the site, including browsers, customers, merchants, and other visitors.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not access the website or use our services.

We may update or modify these Terms from time to time. Any changes will become effective once posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.

You must not transmit viruses, malware, worms, or any other harmful code.

Any violation of these Terms may result in suspension or termination of access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary, including in cases of suspected fraud, abuse, misuse, or violation of these Terms.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of our website, services, content, or materials without our prior written permission.

Certain information transmitted through the internet may pass through different networks or technical systems. Payment information is processed securely through authorized payment providers.

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 3 — ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.

However, product information, availability, descriptions, specifications, pricing, images, and other content may occasionally contain errors or omissions.

Information on this website is provided for general informational purposes and should not be relied upon as the sole basis for making important decisions.

We reserve the right to correct, update, or modify website content at any time without prior notice.

SECTION 4 — PRICES AND SERVICE MODIFICATIONS

Product prices may change from time to time without prior notice.

We reserve the right to modify, suspend, or discontinue any product, service, promotion, or feature of the website at any time.

We are not responsible for losses resulting solely from a lawful change in pricing, product availability, or discontinuation of a service, except where otherwise required by applicable law.

SECTION 5 — PRODUCTS

Certain products may be available exclusively online and may be offered in limited quantities.

All purchases and returns are subject to our applicable Return & Refund Policy.

We make reasonable efforts to display product colors, dimensions, materials, and images accurately. However, the appearance of colors may vary depending on your device, screen settings, lighting conditions, and photography.

Product measurements may also vary slightly due to manufacturing or manual measurement.

We reserve the right to:

  • Limit quantities purchased per customer or order

  • Restrict sales where legally required

  • Modify product descriptions or prices

  • Discontinue products

  • Cancel orders involving obvious pricing or listing errors

Pet Product Use

Many of our products are designed for use with pets.

Customers are responsible for selecting products appropriate for their pet's size, breed, age, temperament, and intended use.

Pets should be supervised when using products where supervision is reasonably necessary.

Inspect pet products regularly for signs of wear, damage, loose components, or breakage. Discontinue use if a product becomes damaged or unsafe.

Our products are not intended to replace professional veterinary advice, diagnosis, or treatment.

If you have concerns regarding your pet's health or the suitability of a product for a specific medical condition, please consult a qualified veterinarian.

SECTION 6 — BILLING AND ORDER INFORMATION

We reserve the right to refuse, limit, or cancel an order where reasonably necessary.

This may include orders that appear to involve:

  • Fraudulent activity

  • Unauthorized payment methods

  • Incorrect pricing

  • Resale or unauthorized distribution

  • Abnormally large quantities

  • Repeated payment failures

If we modify or cancel an order after it has been placed, we will make reasonable efforts to notify you using the contact information provided during checkout.

You agree to provide accurate, complete, and current billing, shipping, and contact information.

You are responsible for ensuring that your delivery address is correct before submitting your order.

For information about returns and refunds, please review our Return & Refund Policy.

SECTION 7 — THIRD-PARTY TOOLS AND SERVICES

We may provide access to tools, payment services, tracking services, applications, or other features operated by third parties.

We do not control these third-party services and cannot guarantee their uninterrupted availability or performance.

Your use of third-party services may also be subject to the terms and privacy policies of the relevant provider.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These websites are operated independently from Virellees, and we are not responsible for their content, accuracy, privacy practices, products, or services.

We encourage you to review the applicable terms and policies of any third-party website before making a transaction or providing personal information.

SECTION 9 — REVIEWS, COMMENTS, AND USER CONTENT

If you submit reviews, photos, feedback, suggestions, comments, or other content to us, you confirm that you have the right to submit that material.

You agree that your content will not:

  • Violate intellectual property rights

  • Violate privacy or publicity rights

  • Contain unlawful, defamatory, abusive, obscene, or misleading material

  • Contain malicious software or harmful code

  • Misrepresent your identity or experience

We may moderate, edit, decline, or remove user-submitted content that violates these Terms or applicable law.

Where permitted by law, content voluntarily submitted for publication may be used by us for operating and promoting our website and products.

SECTION 10 — PERSONAL INFORMATION

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for more information regarding how we collect, use, store, and protect personal information.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

From time to time, our website may contain typographical errors, inaccurate information, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping costs

  • Delivery estimates

  • Product availability

  • Product specifications

We reserve the right to correct such errors and update information at any time.

If an obvious pricing or listing error affects an order, we may contact you to resolve the issue or cancel and refund the affected order where permitted by law.

SECTION 12 — PROHIBITED USES

You may not use our website or its content:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, threaten, abuse, or discriminate against others

  • To submit false or misleading information

  • To transmit malware or harmful code

  • To collect personal information without authorization

  • To spam, phish, scrape, crawl, or otherwise misuse the website

  • To interfere with website security or functionality

  • To attempt unauthorized access to our systems or accounts

We reserve the right to restrict or terminate access when these rules are violated.

SECTION 13 — DISCLAIMER OF WARRANTIES

We aim to provide a reliable and secure shopping experience, but we cannot guarantee that our website will always operate without interruption, delays, technical errors, or temporary outages.

Except where otherwise required by applicable law, the website and services are provided on an “as available” basis.

Nothing in these Terms excludes any rights, guarantees, warranties, or remedies that cannot legally be excluded under applicable consumer protection laws.

SECTION 14 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Virellees and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or products.

This limitation does not apply where liability cannot legally be excluded or limited, including where applicable consumer protection laws provide mandatory rights.

Customers remain responsible for following product instructions, warnings, and reasonable pet-safety practices.

SECTION 15 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Virellees and its affiliates, service providers, employees, and contractors from claims arising directly from your unlawful use of the website, violation of these Terms, or infringement of the rights of another party.

SECTION 16 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue to remain valid and enforceable.

SECTION 17 — TERMINATION

These Terms remain effective while you use our website and services.

You may stop using our services at any time.

We may restrict or terminate access to our website if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, abused our services, or created a security risk.

Any obligations or liabilities arising before termination will remain in effect where applicable.

SECTION 18 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement governing your use of our website and services.

If we fail to enforce a provision of these Terms on one occasion, that does not constitute a permanent waiver of that provision.

SECTION 19 — GOVERNING LAW

These Terms and any transactions made through our website will be governed by the laws applicable to the merchant operating Virellees, subject to any mandatory consumer protection rights that apply in the customer's country or jurisdiction.

Nothing in these Terms is intended to restrict any rights that consumers cannot legally waive under applicable law.

SECTION 20 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, services, legal obligations, or website functionality.

The latest version will always be available on this page.

Changes become effective once published unless otherwise stated.

Your continued use of the website following an update constitutes acceptance of the revised Terms.

SECTION 21 — CONTACT INFORMATION

If you have any questions about these Terms & Conditions, your order, or our policies, please contact us through our Support Center.

We will make reasonable efforts to assist you with your inquiry.